Frequently Asked Questions
Camping Pad FAQ
What is your Return Policy?
All pads returned within 21 days of purchase in 'like new' condition qualify for a money back guarantee.
How do I clean my pad?
Pads perform best when cleaned regularly in warm water and hung dry. For particularly dirty pads mix 2 cups of warm water with 1 tablespoon of baking soda and wipe down with washcloth. Rinse well. Do not use any detergents, even natural detergents. Do not put in washing machine. Close valve before washing. Excessively dirty or soiled pads will not qualify under our warranty policy.
Why body mapping?
Body mapping allows Klymit to make the lightest and most compact pads also the most comfortable, as they are designed around the human anatomy. See our Technology page for more information.
Why are there cut outs?
The cut outs are called loft pockets. They increase warmth while decreasing weight. They also allow for a breathable pad on a hot summer night.
What are loft pockets and how do they work?
Loft pockets are the cut out portions of Klymit camping pads. They allow you to capture the warmth of your sleeping bag underneath you for the first time. Rather than having a big, heavy, bulky camping pad for warmth, Klymit pads give you more warmth at a miniscule weight.
What is the R Value?
Klymit Inertia pads do not have an r value because they use the warmth from your sleeping bag. If you have a sleeping bag that is rated to 35 degrees, then you can use any of our Inertia camping pads at that temperature.
What if I get a puncture?
Klymit provides the best patch kit in the industry. It gives you several patches with the actual fabric of the pad. For an article and video of how to use the patch kit click here. We also stand behind our products with a limited lifetime warranty.
Is there a warranty?
Klymit offers a limited lifetime warranty on all of their products. To make a warranty claim please email firstname.lastname@example.org or call customer service at 888-klymit-1 or 801-648-7189 for a Warranty Return Authorization Form.
What does the limited lifetime warranty cover?
All Klymit products are guaranteed to be free from manufacturing and material defects. Klymit camping pads and pillows are warranteed for the life of the product; Klymit sleeping bags and backpacks are warranteed for a period of two years from the date of purchase. This warranty does not include damage from normal use, wear and tear, unauthorized changes or modifications or any abuse or neglect.
Can you use it inside a sleeping bag?
Yes, many of our customers love this option because they stay perfectly oriented on the pad all night long.
Do you have to use it inside your sleeping bag?
No, many prefer it underneath.
How many breaths to inflate?
It takes 3 to 7 breaths for Inertia pads, and 10-25 for the Static pads.
What is the best way to roll up my pad?
First let all of the air out of the pad (you may have to do a quick roll to push some leftover air out). Then fold the pad in quarters lengthwise and roll it up from the bottom. This will make it very easy to fit back inside of its stuff sack. For a video of this process, click here.
What is the Dry Air Pump for?
The dry air pump is for those who prefer a firmer sleeping surface. You can pressurize the pads to your comfort preference.
Do I have to use the Dry Air Pump?
No, most users prefer the pad softer than fully mouth inflated.
What is included with the camping pad?
A stuff sack, patch kit, (and bulb pump are included for the pads that use them).
For a video tutorial on what to do as soon as you get your pack, Click here
Is there a warranty?
Klymit backpacks are warranteed for a period of two years from the date of purchase. This warranty does not include damage from normal use, wear and tear, unauthorized changes or modifications or any abuse or neglect. To make a warranty claim please email email@example.com or call customer service at 888-klymit-1 or 801-648-7189 for a Warranty Return Authorization Form.
My Airbeam Frame Sheet is larger than the pocket, is that normal?
All Airbeam Frame sheets are built slightly larger than the intended pocket on purpose, by folding down the top of the frame sheet under the velcro, it adds a slight curve to the lower part of your back for extra comfort and allows the Airbeam Frame sheet to hold the backpacks weight better.
How much weight can i carry in my pack?
The Motion 35 Pack is rated to carry 35lbs (15.9kg) and the Motion 60 is rated to carry a load of 55lbs (24.9kg).
How much should I inflate my Airbeam Frame Sheet?
The beauty of the Airbeam Frame Sheet is that is is fully customizable to your level of stiffness. However, as a general rule most people like somewhere between 50-70 pumps
Sleeping Bag FAQ
Is there a warranty?
Klymit sleeping bags are warranteed for a period of two years from the date of purchase. This warranty does not include damage from normal use, wear and tear, unauthorized changes or modifications or any abuse or neglect. To make a warranty claim please email firstname.lastname@example.org or call customer service at 888-klymit-1 or 801-648-7189 for a Warranty Return Authorization Form.
How do I care for my sleeping bag?
For more information on caring for your sleeping bag, please reference this link.
How do I store my sleeping bag?
All sleeping bags should be stored in a non waterproof, non compression loft sack for long term storage. This helps keep the insulation functional for longer; all of our down bags come with a mesh storage sack for this purpose.
How do I clean/wash my sleeping bag?
- For down bags, hand-washing in a bathtub works best. Fill the tub with warm water and add a gentle non-detergent soap or one reccomended for washing down bags. Put the bag in and gently work in the soap, then allow it to soak for 15 minutes. Drain the tub and press out any remaining water. In a cold-water rinse, work the soap out gently, let the bag sit for 15 minutes and drain. Press out any remaining water. Repeat the rinse until all the soap is out. It's also possible to machine wash a down bag as long as a front-loading washer is used. Never use an agitator-style machine as the motion can damage the stitching and insulation. Make sure to wash on the gentle cycle in cool water with one of the aforementioned down soaps.
- Drying instructions: To dry your down sleeping bag, set your dryer on the lowest heat setting and check often to make sure it is not too hot. If it is too hot you will run the risk of melting the fabic on your sleeping bag. The fluff or tumble setting without heat is the safest way to dry your bag. When the bag is nearly dry, add two or three clean tennis balls or a pair of clean sneakers to the dryer. This will help break up any clumps in the bag and will help to restore the loft. You will know when your bag is fully dry when the musty smell is gone and no clumps of down remain. Make sure your bag is thoroughly dry before placing it in its mesh storage bag. You can also hang the bag overnight to make sure it is fully dry after drying it in the machine.