Warranty

At Klymit, we are committed to the highest level of materials and workmanship.  All our products are 100% guaranteed against manufacturing and material defects.  Klymit camping pads are guaranteed for the life of the product.  Klymit sleeping bags and backpacks are guaranteed for a period of two years from the date of purchase.  Items will be repaired or replaced at the discretion of Klymit.  If a replacement product is unavailable or discontinued, a comparable product will be substituted.  This warranty does not include damages from normal use, wear and tear, unauthorized changes or modifications, abuse, or neglect.

If your Klymit product does not perform to your satisfaction please contact us to receive a Return Authorization Form.  When contacting us, please have the make/model of your product and a description of the issue.  It is helpful to also provide your shipping address. 

Email: support@klymit.com

Phone: 888-klymit-1 or 801-648-7189

Hours of operation: Monday-Friday, 9am - 5pm MDT

 

Warranty Shipping Policy

Domestic Warranty (within US): If it is determined that a warranty is needed, the Customer is responsible for all shipping costs associated with sending the product to Klymit.  Klymit will cover the shipping costs associated with returning the repaired/replaced product to the owner. 

International Warranty: Customers located outside of the United States are only responsible for the shipping cost associated with sending the product to Klymit.  Klymit understands that international shipping can be costly.  Because of that, Klymit will cover the shipping costs associated with sending the repaired/replaced product back to the owner. 

We recommend shipping via a carrier that provides a tracking number; keep this number for future reference.  We will contact you when we receive the product.  All products covered under warranty will be repaired free of charge.

 

IMPORTANT DETAILS BEFORE SHIPPING A RETURN TO KLYMIT:

Please include the completed Warranty Return Authorization form with your product to avoid delays.  Contact information is required.  Once received, please allow for 3-7 days in-house for us to process, and repair the product.

Products must be reasonably clean before they can be repaired.  Please wipe down your product so that it is not covered in dirt/sand/hair.  Heavily soiled or stinky items will void your warranty.  

If the area in need of repair is covered with duct tape, or has significant polyethylene residue from tape, the material may be irreparable. 
We will provide tracking information for every warranty or repair shipment back to the customer, but Klymit is not responsible for products lost in shipment.

Please be kind to the environment and our returns department; do not use packing peanuts or Styrofoam.

 

Thank you for choosing Klymit for your #sleepoutside needs.  We will make every effort to process your warranty in a timely manner.