Warranty

At Klymit, we are committed to the highest level of materials and workmanship. When purchased from an authorized dealer, all our products are 100% guaranteed against manufacturing and material defects. This Guarantee and subsequent warranty is extended only to the original end-use purchaser and shall not be extended or transferred to any other person or transfereeKlymit camping pads purchased from an authorized dealer are guaranteed for the life of the product.  Klymit sleeping bags and backpacks purchased from an authorized dealer** are guaranteed for a period of two years from the date of purchase.  Items will be repaired or replaced at the discretion of Klymit.  If a replacement product is unavailable or discontinued, a comparable product will be substituted. For all sleeping pad leaks that cannot be repaired with the provided patch kit, and for all other warranty claims, simply complete our Warranty Return Authorization and ship your product to the address provided.

This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. Unauthorized repair, modification or customization of your product voids this warranty.

When we've repaired your product or deemed it necessary to provide a replacement, we will cover return shipping to all addresses within the United States. For international orders, you will be responsible for all shipping charges.  We recommend shipping via a carrier that provides a tracking number; keep this number for future reference.  We will contact you when we receive the product.  All products covered under warranty will be repaired free of charge.

To request a return or warranty, select one of the options below. Please have the model product and description of the issue ready.

 Where did you purchase your Klymit product? 

Email: support@klymit.com

Phone: 888-klymit-1 or 801-648-7189

Hours of operation: Monday-Friday: 9am - 7pm MDT   Saturday: 10am - 4pm MTD

 

IMPORTANT DETAILS BEFORE SHIPPING A RETURN TO KLYMIT:

Please include the completed Warranty Return Authorization form with your product to avoid delays.  Contact information is required.  Once received, please allow for 3-7 days in-house for us to process, and repair the product.

Products must be reasonably clean before they can be repaired.  Please wipe down your product so that it is not covered in dirt/sand/hair.  Heavily soiled or stinky items will void your warranty.  

If the area in need of repair is covered with duct tape, or has significant polyethylene residue from tape, the material may be irreparable. 
We will provide tracking information for every warranty or repair shipment back to the customer, but Klymit is not responsible for products lost in shipment.

Please be kind to the environment and our returns department; do not use packing peanuts or Styrofoam.


** Klymit always seeks to maintain the highest quality in our products, consumer satisfaction and takes pride in having an excellent reputation as a manufacturer of innovative outdoor gear.  Unfortunately, popular products are sometimes sold illicitly by unauthorized resellers who have no concern for the impact of their actions on anyone else. Klymit has strict policies for unauthorized resellers and their distributors including distributor termination. The following companies are the only Authorized Klymit Sellers:

  • Backcountry.com
  • Backcountry Edge
  • Camofire
  • Bob Wards
  • Camofire
  • Campmor
  • Campsaver
  • Outland Limited
  • Great Lakes Outpost
  • Grivet
  • UBX
  • Enturion
  • Smith and Edwards
  • Sportsman's Guide
  • VMInnovations
  • Hedy's Gifts

Authorized Amazon Sellers:

  • Amazon.com
  • Backcountry
  • Backcountry Edge
  • BlackOvis
  • Tall Ridge
  • Bob Wards
  • Camofire
  • Campmor
  • CampSaver
  • GetOutland
  • Great Lakes Outpost
  • Grivet
  • Movatik
  • Newport Market
  • PrimeDeal
  • Smith & Edwards 
  • The Sportsman's Guide
  • VMInnovations
  • Spreetail
  • WhoIsCamera
  • UBX

Thank you for choosing Klymit for your #sleepoutside needs.  We will make every effort to process your warranty in a timely manner.